Dispute Resolution Process
争议解决流程
Step 1
Kindly approach New Cambridge Education Centre (NCEDU) on any issue that needs to our attention. The school aims to resolve it at this point and for most instances, it can be resolved at this step.
Step 2
If the issue is not resolved, a face-to-face meeting will be set up between the student and the principal. Students below the age of 18 must be accompanied by their parents/legal guardians during the meeting. A dispute resolution form detailing the issue will be filled and duly signed for record keeping. The school aims to resolve it within 14 working days from the time of recording the issue.
Step 3
If the student and NCEDU are unable to resolve the issue 14 days, either party can refer the dispute to Singapore Mediation Centre (SMC) or Singapore Institute of Arbitrators (SIArb) through CPE Student Services Centre for mediation.
Note:
For matters related to student’s discipline and/or academic concerns (e.g. appeal on results or expulsion due to poor attendance, etc.), the institution procedures will take precedence over this the above dispute resolution procedure.
The Institution’s Dispute Resolution Policy is illustrated below
Scenario A
Scenario B
Scenario C
争议解决流程
步骤1
如有任何需要我们关注的问题，请联系新剑桥教育中心 (NCEDU)。学校的目标是在此时解决该问题，并且在大多数情况下，可以在这一步解决。
步骤2
如果问题未能解决，学生和校长将举行面对面会议。 18岁以下的学生参加会议时必须由父母/法定监护人陪同。将填写详细说明问题的争议解决表格并正式签署以保存记录。学校力争在问题记录后14个工作日内解决。
步骤3
如果学生和NCEDU在14天内无法解决问题，任何一方都可以通过CPE学生服务中心将争议提交给新加坡调解中心（SMC）或新加坡仲裁员协会（SIArb）进行调解。
笔记：
对于与学生纪律和/或学术问题相关的事宜（例如，对成绩提出上诉或因出勤率低而被开除等），学校程序将优先于上述争议解决程序。